招聘岗位:MO-Specialist: Full Time or Part Time, Permanent or Temporary MO 专员全职或兼职,永久或临时
地点:中国澳门
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other. As a Specialist, it starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work.
In this role, you could work full-time, part-time, or part-time temporary.
Key Qualifications
You have agility to learn new products and features with an interest in technology, particularly Apple products.
Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Description
As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.
Additional Requirements
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• You reassure customers when delivering product diagnoses and potential solutions.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
你喜欢帮助他人的感觉吗?苹果商店致力于提供与众不同的客户体验。作为一名专员,你需要发现客户的需求,并在店铺团队成员的支持下,为他们提供合适的产品。每一天,你都有机会将其他苹果商店的访客转变为忠实的苹果客户。你与他人合作,营造一种人人归属并受到激励去做最好工作的文化。
在这个角色中,你可以全职、兼职或兼职临时工。
关键资格
对学习新产品和功能具有灵活性,并对技术,尤其是苹果产品感兴趣。能够在任何环境下提供出色的客户体验,并通过持续的个人互动充满活力。具有强大的沟通技巧,使你能够像与个人客户一样自由舒适地与小群体进行交流。通过尊重彼此的差异并有学习的好奇心为包容的环境做出贡献。在日常活动中展示苹果的包容和多元化价值观。
描述
作为一名专员,你非常擅长发现客户的需求,然后提供启发性的解决方案。你不仅是顾客进入商店时见到的第一个人,也是指导他们的人——提供建议、销售,甚至设置他们的新产品。你还在商店内担任其他角色,无论是维护视觉商品还是协助团队成员。始终保持好奇心,你随时了解有关产品和计划的最新消息,并准备将你的学习应用于客户互动中。你的成功取决于团队和个人生产力以及整体店铺绩效。你很自豪能代表苹果,并从帮助客户与苹果建立终身关系中获得极大的满足感。
其他要求
你在排除故障和解决问题时保持镇定并专注于客户。
你在提供产品诊断和潜在解决方案时让客户放心。
你需要灵活安排时间。你的工作时间将根据业务需要而定。
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