招聘岗位：MO-Technical Specialist MO-技术专家
地点：中国澳门
Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You work with others to foster a culture where everyone belongs and is inspired to do their best work.
Both full-time and part-time jobs are available.
Key Qualifications
Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialties and skill sets
Ability to thrive on change as products evolve
Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Description
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.
Additional Requirements
• You're passionate about Apple and eager to share that passion with others.
• You're willing to learn and embrace the guidelines behind Apple's unique style of service.
• You have strong people skills-you're approachable, a good listener, and empathetic.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
你喜欢帮助他人的感觉吗？在客户购买我们的产品后，你将帮助他们更好地利用新的苹果技术。在苹果商店里，你的一天充满了各种专注的支持和服务任务。无论是帮助客户开始使用 Mac，还是为他们解答有关其他苹果设备的问题，你都准备好分享知识并提供卓越的帮助。你从为每位客户提供解决方案和洞察力中获得满足感，将他们与苹果的关系提升到新的水平。你与他人合作，培养一种人人归属并受到激励尽力而为的文化。
提供全职和兼职工作。
主要资格
1.能够在客户到达时评估他们的支持需求，然后提供解决方案或将他们推荐给其他团队成员
2.能够定期轮调不同的技术专业和技能组合
3.能够在产品不断发展的情况下适应变化
4.通过尊重彼此的差异并有学习的好奇心为包容性环境做出贡献。
5.在日常活动中展示苹果包容和多元化的价值观。
描述作为技术专家，你帮助新老客户快速启动并获得高效支持——与苹果建立牢固、积极的关系。当客户需要帮助时，你可以快速评估他们的情况。有时你会用你对当前苹果技术的了解来帮助 iPod、iPhone 和 iPad 设备的客户，当场为他们提供建议或解决方案。在其他时候，你会将客户推荐给支持团队成员，让他们重新开始工作。你甚至为新客户提供个人培训，帮助他们掌握开始照片、视频和音乐项目所需的基本技能。整个商店团队都从你致力于为客户提供最佳护理中受益。通过帮助苹果与客户保持牢固的关系，你对我们的成功起到了重要作用。
其他要求
1.你对苹果充满热情，并渴望与他人分享这种热情。
2.你愿意学习并接受苹果独特服务风格背后的指导方针。
3.你有很强的人际交往能力——你平易近人，是一个好的倾听者，并且有同理心。
4.你需要灵活安排时间。你的工作时间将根据业务需要而定。
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